Scheduling Orders and Shipping Days
Our business operates in accordance with applicable greenhouse industry standards, which are organized into numbered weekly categories. To make things easier for our consumers, we schedule all of our orders for shipping on Monday of each week.
Once our weekly schedule is arranged, your order will be shipped within the current week, pursuant to the schedule. For rooted orders, the typical shipping days are Monday through Wednesday of each week. For unrooted orders, the typical shipping days are Monday through Thursday. Regardless of whether your order is rooted or unrooted, our usual practice is to ship each order on the same day that it’s pulled.
Once you’ve placed an order with us, if you’d like to add an additional item to that order, the additional item must be placed by Wednesday of the week prior to the scheduled week for delivery. Shipment of any additional items, of course, depends on their availability.
Any cancellation must be received prior to the production date for that order. The production date for each order varies depending on the order type, but typically ranges from 6-8 weeks for rooted cuttings and is generally limited to 1 week for unrooted cuttings.
When it comes to shipping, we reserve the right to determine the best delivery method for each order. If one of our company trucks is determined to be the best method of delivery, we will automatically select this option. For any other method of delivery, UPS is our preferred carrier for all shipments. For all orders requiring air freight, an additional $25 fee is required to cover the cost of delivery to the air carrier.
The exact rate of freight costs for shipping purposes is determined at the point of shipment. While the freight estimates we may provide are typically correct, due to frequent changes in the cost of shipping set by third parties, we are unable to estimate the precise freight costs beforehand with 100% accuracy. If you receive a freight quote online or by telephone, it is important to note that such quotes are estimates only, as carrier rates are subject to frequent change due to various fuel surcharges and the like. Additional changes in freight costs can arise depending on the current height of the plants that you select, which may differ based on crop maturity and growing conditions.
Returns or Refunds
For information on returns or refunds, please see the link below.