Returns or Refunds
We guarantee your order to be viable upon arrival. Our liability is limited to the purchase price of your order.
Any claim must be reported within 3 days of receiving your plants.
To be eligible for a return or refund, you must provide photos of damages or losses. These are used to file claims with delivery services and/or to correct quality issues within our teams.
There are three options for resolving claims: a refund, a replacement shipment, or a credit in our system applied to future orders. Upon receiving a final count of your losses, we will work to determine whether we can replace the lost plants or if we must issue a credit.
An acknowledgment is sent with every order confirmation and prior to any orders leaving our facility. If the claim involves an incorrect product being sent, this acknowledgment is the guiding document to determine what was on order.
If you wish to return your items because you ordered the incorrect variety, you will be liable for any return shipping costs. Plants will be inspected upon arrival, and if they are deemed viable a refund will be issued within 48 hours.
Additions / Cancellations
Additions to orders must be placed the Wednesday before your order ships and are subject to availability.
Cancellations must be received prior to the production date for your order. This date varies per product, but is typically 6-8 weeks for rooted cuttings and 1 week for unrooted cuttings.